Frequently Asked Questions
Need help? Check our top questions below.
I just stayed at a hotel / motel / resort / vacation rental, how do I purchase your products?
Our current platform is designed specifically to handle corporate, bulk, and B2B orders. For personal shopping and
retail purchases, please visit our retail site, which is fully optimized to serve individual consumer needs. Please visit CBTGifts.com to browse our store.
I am a company looking to purchase your products. How can I do so?
To see product prices on our website, you must first create a customer account. Please navigate to our
registration page and fill out the application form with your business details. Once you submit the form, a dedicated sales representative will review your information and contact you shortly to complete the verification process. After your account is approved, you can log in to view all pricing and place orders directly through the site.
What are your business hours?
Our office and warehouse are open Monday through Friday from 8:00 AM to 5:00 PM. During these hours.
What are your shipping and handling charges?
Orders within the Grand Strand area placed Monday-Friday are delivered by the end of the next business day. Accounts outside this area should refer to your sales rep for your delivery schedule. Same-day delivery is available for a $30 expedited fee and guarantees arrival by the end of the day. Pickup at our warehouse is always available at no additional charge.
Delivery Policy Overview
We offer next-day delivery on orders of $100 or more placed by 3:30 PM, with deliveries made between 8:30 AM and 5:00 PM. Same-day delivery is available for a $30 fee when drivers and inventory allow. Weekend orders are processed on the next business day, and delivery times may vary due to weather, traffic, or other unforeseen delays. If a delivery cannot be completed due to customer unavailability or access issues, it will be rescheduled for the next business day.
How do you handle backordered or out-of-stock items?
We work diligently to fulfill backordered or out-of-stock items as soon as inventory becomes available. Your order will ship or be delivered promptly once the product is restocked.
Do you offer product samples?
Yes. Please contact your sales representative with the specific item you’d like to sample, and they will assist you with availability and next steps.
How do I place an order?
To get started, complete our customer registration form. A sales representative will follow up to set up your account and provide access to pricing and ordering through our website.
What payment methods do you accept?
We accept COD, ACH, and major credit cards for all orders.