Company Policies & Terms

Delivery Policy

Due to rising fuel and operating costs, we are implementing updated delivery policies providing the best possible service to all our customers. These changes are designed to improve efficiency while allowing us to maintain the reliable service you expect and deserve.

We appreciate your understanding and cooperation as we make these adjustments. Our goal is to continue serving you in the most dependable and cost-effective way possible. Thank you for your continued business and support.

Business Hours

Monday – Friday: 8:00 AM – 5:00 PM. We are closed Saturday & Sunday

Holidays

CBT Hospitality Supplies is closed on the follwoing Holidays:

• New Year’s Day
• Memorial Day
• Independence Day (4^th of July)
• Labor Day
• Thanksgiving Day & Black Friday
• Christmas Day

Delivery Policy

1. Minimum Order for Delivery
• Minimum order for delivery: $100
• No minimum for customer pickup orders
2. Next-Day Delivery Orders
• Order deadline for next-day delivery: 3:30 PM
• Delivery window: 8:30 AM – 5:00 PM
3. Same-Day Delivery
• Same-day delivery fee: $30
• Same-day delivery requests are subject to driver and inventory availability and may not be available for all delivery areas.
4. Weekend Orders
• Orders placed on Saturday or Sunday will be processed on the next business day.
5. Delivery Delays and Availability
   Delivery times are estimates and are not guaranteed. Delays caused by weather, traffic, vehicle issues, staffing shortages, or other unforeseen circumstances may occur.
   Delivery availability may vary based on customer location and route schedules.
6. Failed Delivery Attempts
   If delivery cannot be completed due to customer unavailability, restricted access, locked facilities, or inability to accept delivery, the order may be rescheduled for the next business day.
7. Policy Changes
   CBT Hospitality Supplies reserves the right to modify delivery schedules, fees, and policies as necessary.

Local Delivery Schedule

Orders placed within the Grand Strand area Monday through Friday will be delivered by the end of the next business day. Accounts outside this area manager for your specific delivery schedule.

Expedited Local Delivery Fee

If you need to receive your order on the same day, there will be an expedited delivery fee of $30. Your order will be placed on our fast-track system, which will guarantee delivery by the end of the same day. at our warehouse is available at any time with no additional fees.

Weekend Orders (Local)

If you need to place an order on Saturday, Sunday, or a Holiday, you will need to meet a minimum order threshold, and the delivery will be subject to a delivery fee. You may schedule an appointment to pick up your order at our warehouse to have the delivery fee entirely waived.

Return Policy

Unused and unopened products that are returned will be subject to a restocking fee of 15% or a minimum of $10. Products that have been opened or used may not be returned. Defective products or any errors on behalf of CBT Hospitality Supplies may be returned without a fee. All returns must be received within 3 business days.

Monthly Statements & Invoicing

Monthly statements will start arriving on a monthly basis on approximately the 5th of each month. You have the option to pay by mail, giving a check to your account manager, or you may now pay online via ACH/e-Check. We need the correct email addresses on file for the monthly statements and invoices to be delivered to.

Late Fees & Collections

Payments received after the due date are subject to incremental late fees based on the duration past due. Any accounts that move into collections will also owe any and all legal fees required to obtain payment.

Acknowledgment

Please read these terms and conditions carefully before using Our Service. These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users, and others who access or use the Service.

By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.

You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.

Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.

Interpretation & Definitions

Interpretation: The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions: For the purposes of these Terms and Conditions:

• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for election of directors or other managing authority.
• Country refers to: South Carolina, United States.
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to CBT Hospitality Supplies, 3071 Waccamaw Blvd Myrtle Beach SC 29579.
• Device means any device that can access the Service such as a computer, a cellphone, or a digital tablet.
• Service refers to the Website.
• Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
• Third-party Social Media Service means any services or content (including data, information, products, or services) provided by a third-party that may be displayed, included, or made available by the Service.
• Website refers to CBT Hospitality Supplies, accessible from http://www.cbthospitalitysupplies.com.
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Links to Other Websites

Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.

Limitation of Liability

Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.

“AS IS” and “AS AVAILABLE” Disclaimer

The Service is provided to You “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice.

Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.

Governing Law & Dispute Resolution

Governing Law: The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.

Disputes Resolution: If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.

For European Union (EU) Users: If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.

United States Legal Compliance: You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a “terrorist supporting” country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.

Severability, Waiver & Interpretation

Severability: If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Waiver: Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.

Translation Interpretation: These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.

Changes to These Terms: We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion. By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms.

Scope and Intent

This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You. We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Definitions

• Account means a unique account created for You to access our Service or parts of our Service.
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Personal Data is any information that relates to an identified or identifiable individual.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Data Collection Tiers

Personal Data: While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to: Email address, First name and last name, Phone number, and full Address infrastructure (State, Province, ZIP/Postal code, City).

Usage Data: Collected automatically when using the Service. It may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

Tracking Technologies & Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include Browser Cookies and Web Beacons.

We deploy both Session and Persistent Cookies for the purposes set out below:

• Necessary / Essential Cookies: Administered by Us to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts.
• Cookies Policy / Notice Acceptance Cookies: These Cookies identify if users have accepted the use of cookies on the Website.
• Functionality Cookies: Allow us to remember choices You make when You use the Website, such as remembering your login details or language preference to provide a more personalized experience.

Use and Retention of Personal Data

The Company may use Personal Data to maintain our Service, manage Your Account, perform contract executions for products purchased, contact You with automated logistical updates, distribute news or special offers, handle structural customer inquiries, evaluate business asset transfers, and perform detailed usage analysis patterns.

Retention: The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Data Transfers: Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Deletions: You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. You may update, amend, or delete Your information at any time by signing in to Your Account or contacting us directly.

Data Disclosures & Security

Business Transactions: If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement: Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Security Note: The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children’s Privacy: Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13.